67. The power of Simulations in ITSM training, with James Gander
21 Sep 2023
33m
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Episodes
[LIVE SESSION] ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield | David Foxen
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66. Mastering the art of training help desk staff, with Lisa Schwartz
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65. How to Build a Strong Team Culture, With Gregg Gregory
31 Aug 2023
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64. The importance of IT Asset Management, With David Foxen
24 Aug 2023
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63 . How to put an Experience Management strategy into effect, with Joshua Nelson
17 Aug 2023
31m
[LIVE SESSION] The ITSM Implementation Roadmap, With Doug Tedder
10 Aug 2023
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62. A Field Guide on How to Build a Successful CMDB, With Allen Dixon
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61. Where Does Organizational Change Management Stand Today, With Karen Ferris
27 Jul 2023
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60. How to Measure Knowledge in IT? Skills vs. Theory, With Matthew Burrows
20 Jul 2023
41m
59. How To Run A Successful Help Desk - And Win An Award For It, With Moe Sulliman
13 Jul 2023
24m
58. How to Stay Relevant? Tips And Tricks For IT Leaders with Anthony Orr
06 Jul 2023
30m
57. A How-To Guide On Boosting Team Morale, With Sandy Confer
29 Jun 2023
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56. A Crash Course on Value Stream Mapping For ITSM, with Waseem Ahmed
22 Jun 2023
24m
55. An introduction to Unified Service Management, with John Worthington
15 Jun 2023
31m
[LIVE SESSION] Experience is Squishy: How to Turn Sentiment Data Into Action
08 Jun 2023
44m
54. How Can Systemic Thinking Benefit Digital Leadership, with Patti Blackstaffe
01 Jun 2023
25m
53. From Cross Functional Manager to Security & Governance Leader, with Jeevan Lobo
25 May 2023
35m
[LIVE SESSION] IT + CX: The Experience Sweet Spot, with Nate Brown
18 May 2023
41m
52. A Practical Approach to Co-Creating Value Across the Organization, with David Barrow
11 May 2023
34m
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