Ticket Volume - IT Podcast

82. Are IT people socially awkward? Debunking 4 IT stereotypes

81. Women of ITSM: A community for sharing and growing with Lucy Grimwade and Sophie Hussey

80. NIS2 Implementation: Challenges And Tips, With Morten Eeg, Wathagi Ndungu & Gennady Kreukniet

79. How to Achieve Regulatory Compliance in Multinational Companies, With Jordan Thurston, SVP at Citi

[Webinar] Wiring The Winning Organization: Automation, Innovation, And Adaptability

78. Past, Present, And Future of the Workplace, With Christopher Dancy

[Webinar] How to Build a Multidisciplinary ITSM Project, With Jyoti Chopra and Darrel Popowich

77. ITSM, BRM, Agile, Project Management: Why None of Them Matter, With David Tomlinson

This podcast episode discusses the concept of integrating and tailoring different frameworks in service management and project management. The speakers emphasize the importance of value creation, effective communication, and stakeholder engagement in these frameworks. They also highlight the significance of understandi...

[LIVE SESSION] - The Future of IT Service Management

76. Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

75. How To Reduce The Fear of AI, With Mariena Quintanilla

74. Business Process Design in ITSM: How to Design Robust Business Processes?, With David Mainville

73. Learning From Practice In ITSM, With Ryan Ogilvie

[LIVE SESSION] Knowledge Management Success: Tips, Tricks, And Metrics

72. Building Community Within a Customer Support Team, With Neal Travis

71. How to Become an ITSM Consultant, With Sophie Hussey

[LIVE SESSION] Staffing For Service: Models, Volumes, And Training

70. Emotional intelligence in leadership, with Deborah Monroe

69. Unfolding Yet Another Service Management Model (YaSM), With Stefan Kempter

68. How to Become a Help Desk Technician? First Steps as an Agent, with Abby Sininger