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InvGate · Technology

Ticket Volume - IT Podcast

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

Episodes

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102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas

24 Oct 2025
1h 0m
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101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore

19 Aug 2025
54m
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100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far

15 May 2025
16m
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99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management

20 Mar 2025
30m
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98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD

06 Mar 2025
29m
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97. What Organizational Governance Really is: Insights From Valence Howden

20 Feb 2025
26m
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96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics

06 Feb 2025
32m
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95. The Road to Zero Incidents: John Gordon on Preventative Incident Management

23 Jan 2025
37m
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94. Optimizing Service Management for higher education: Insights with Vicki Rogers

09 Jan 2025
31m
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93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark

26 Dec 2024
1h 5m
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92. Customer Experience And Emotional Intelligence: Key Insights and Strategies

12 Dec 2024
42m
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91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto

28 Nov 2024
27m
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90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast

14 Nov 2024
32m
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89. Rethinking ITSM: Ken Gonzalez on Organizational Capabilities, Customer-Centricity and Growth

31 Oct 2024
37m
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88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson

17 Oct 2024
40m
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87. Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Day, and Emily Hubbard

13 Sep 2024
50m
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86. Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg

29 Aug 2024
52m
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85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley

15 Aug 2024
36m
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84. Sustainable IT & Enviromental, Social and Governance: Insights with Dr. Tuuli Bell

01 Aug 2024
32m
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83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek

18 Jul 2024
36m
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