Service Management Leadership - Is it Innovation or Improvement?
10 Jul 2025
6m
Service Management Leadership Podcast · Business
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.
Episodes
Ep 60: "On Collaboration and Communication" - Jon Hansen
10 Jul 2025
28m
Service Management Leadership - Part 2 of Series on IT Experience
07 Jul 2025
5m
Service Management Leadership - ITSM Assessments
03 Jul 2025
6m
Service Management Leadership - Part 1 of Series on IT Experience
30 Jun 2025
6m
Service Management Leadership - You're Doing It Even If Not Called By the Same Name
26 Jun 2025
5m
Service Management Leadership - Part 2 - Building a Business Continuity Program
23 Jun 2025
7m
Service Management Leadership - ITIL4 Practices
19 Jun 2025
6m
Ep 59: “Getting Beyond Fear” – David Flesh, Part 3
19 Jun 2025
24m
Service Management Leadership - Part 1 - Building a Business Continuity Program
16 Jun 2025
9m
Service Management Leadership - User Experience
12 Jun 2025
6m
Ep. 58: “Crafting Practical Responses” – David Flesh, Part 2
12 Jun 2025
26m
Service Management Leadership - Part 4 of Series on Digital Experience
09 Jun 2025
5m
Service Management Leadership - Improvement Projects
05 Jun 2025
6m
Ep 57: “Navigating Economic Storms” – David Flesh, Part 1
04 Jun 2025
25m
Service Management Leadership - Part 3 of Series on Digital Experience
02 Jun 2025
5m
Service Notes - Rina Brahmbhatt and Karen Brush Episode 2
30 May 2025
16m
Service Management Leadership - Service Management Best Practices, Part 4 , Leadership in Service Management
29 May 2025
6m
Ep 56: The Rising Cost of Higher Education - A Vanishing American Promise
28 May 2025
14m
Service Management Leadership - Part 2 of Series on Digital Experience
26 May 2025
5m
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