Ep 63: “Mitigating AI Risk Through Learning” – Jeffrey Wheatman
21 Aug 2025
26m
Service Management Leadership Podcast · Business
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.
Episodes
Service Management Leadership - Kyndryl People Readiness Report, Part 3
18 Aug 2025
7m
“People Remember How You Made Them Feel, Not Just What You Built” – Rina Brahmbhatt and Hind Diouani
15 Aug 2025
11m
Service Management Leadership - Technical Support Encouragement
14 Aug 2025
6m
Service Management Leadership - Kyndryl People Readiness Report, Part 2
11 Aug 2025
6m
"Technology Evolves, But It’s People Who Define Its Purpose" – Rina Brahmbhatt and Hind Diouani
08 Aug 2025
10m
Service Management Leadership - State of XLA, Part 2
07 Aug 2025
5m
Ep 62: “Breaking Down Organizational Silos” – Jeffrey Wheatman
06 Aug 2025
33m
Service Management Leadership - Kyndryl People Readiness Report, Part 1
04 Aug 2025
7m
"Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani
01 Aug 2025
13m
Service Management Leadership - State of XLA, Part 1
31 Jul 2025
8m
Service Management Leadership - Part 5 of Series on IT Experience
28 Jul 2025
8m
"No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show Up" – Rina Brahmbhatt and Hind Diouani
25 Jul 2025
10m
Service Management Leadership - ITIL4 Guiding Principles
24 Jul 2025
7m
Ep 61: “Moving Organizations From Reactive To Proactive Thinking” – Jon Hansen, Part 2
24 Jul 2025
37m
Service Management Leadership - Part 4 of Series on IT Experience
21 Jul 2025
5m
“You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani
18 Jul 2025
10m
Service Management Leadership - ITIL4 4 Dimensions
17 Jul 2025
4m
Service Management Leadership - Part 3 of Series on IT Experience
14 Jul 2025
5m
Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
11 Jul 2025
12m
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