Service Management Leadership - ITIL Best Practices For User Experience
02 Oct 2025
8m
Service Management Leadership Podcast · Business
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.
Episodes
Service Management Leadership - ServiceNow Best Practices, Part 2
29 Sep 2025
6m
“If You Can’t Explain It Simply, You Don’t Understand It” – Rina Brahmbhatt and Prof. Ahmed Banafa
26 Sep 2025
10m
Service Management Leadership - Why Many Organizations Choose Not To Adopt ITIL4
25 Sep 2025
8m
Service Management Leadership - ServiceNow Best Practices, Part 1
22 Sep 2025
6m
“Not Everyone Needs to Code — But Everyone Needs to Understand” – Rina Brahmbhatt and Prof. Ahmed Banafa
19 Sep 2025
7m
Service Management Leadership - Why Service Management Is More Than Tools
18 Sep 2025
8m
Service Management Leadership - Having A Clear Vision
15 Sep 2025
5m
“AI Won’t Replace You, But Someone Using AI Might” – Rina Brahmbhatt and Prof. Ahmed Banafa
12 Sep 2025
10m
Service Management Leadership - Do Not Be Like Pilots
11 Sep 2025
6m
Service Management Leadership - Target Operating Models
08 Sep 2025
7m
“You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AI – Rina Brahmbhatt and Prof. Ahmed Banafa
05 Sep 2025
9m
Service Management Leadership - Goose That Laid the Golden Egg
04 Sep 2025
5m
Service Management Leadership - Why Transformations Fail
01 Sep 2025
7m
"AI Feels Like the Internet All Over Again—Just in Fast Forward" – Rina Brahmbhatt and Prof. Ahmed Banafa
29 Aug 2025
11m
Service Management Leadership - Three Changes In ITIL4
28 Aug 2025
6m
Ep 64: “Business-First Security Strategy” – Jeffrey Wheatman
28 Aug 2025
28m
Service Management Leadership - Kyndryl People Readiness Report, Part 4
25 Aug 2025
7m
"One Phone Call Can Change Your Life, and the Internet Changed Everything" – Rina Brahmbhatt and Prof. Ahmed Banafa
22 Aug 2025
10m
Service Management Leadership - Impact of AI on ITSM/ITIL4
21 Aug 2025
6m
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