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Service Management Leadership Podcast · Business

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

Episodes

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Ep 67: “Human Intelligence Remains Irreplaceable” – James Finister, Part 1

13 Nov 2025
15m
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Service Management Leadership - Two Unspoken CSFs

10 Nov 2025
4m
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“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata

07 Nov 2025
10m
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Service Management Leadership - CMDB Part 4

06 Nov 2025
6m
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Service Management Leadership - Accepting Risk

03 Nov 2025
3m
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“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata

31 Oct 2025
10m
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Service Management Leadership - CMDB Part 3

30 Oct 2025
7m
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Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2

29 Oct 2025
32m
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Service Management Leadership - Making Decisions With Imperfect Data

27 Oct 2025
4m
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“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata

24 Oct 2025
11m
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Service Management Leadership - CMDB Part 2

23 Oct 2025
7m
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Service Management Leadership - Do Not Try To Solve Every Edge Case

20 Oct 2025
4m
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“In 2027, AI Will Run Without Oversight. That’s What Scares Me.” – Final Thought with Rina Brahmbhatt and Prof. Ahmed Banafa

17 Oct 2025
9m
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Service Management Leadership - CMDB Part 1

16 Oct 2025
5m
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Ep 65: “Beyond Tools To Transformation” – Andrew Davis

16 Oct 2025
28m
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Service Management Leadership - A Story

13 Oct 2025
5m
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“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa

10 Oct 2025
8m
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Service Management Leadership - The Who and How Matter More Than The What

09 Oct 2025
5m
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Service Management Leadership - ServiceNow Best Practices, Part 3

06 Oct 2025
5m
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“The Minute You Think You’ve Learned Enough, It’s Time to Go Down” — Rina Brahmbhatt and Prof. Ahmed Banafa

03 Oct 2025
9m
Page 6

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