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Service Management Leadership Podcast · Business

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

Episodes

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Service Management Leadership - Incorporating AI

01 Jan 2026
4m
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Service Management Leadership - Acknowledging Our Reliance on Technology

29 Dec 2025
6m
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Service Management Leadership - Merry Christmas and Happy Holidays

25 Dec 2025
1m
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Service Management Leadership - Delivery Should Match the Maturity

22 Dec 2025
7m
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Service Management Leadership - Value of Expertise

18 Dec 2025
5m
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Service Management Leadership - Doing the Small Things Well

15 Dec 2025
5m
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Service Management Leadership - Should Service Management Be Centralized or Decentralized?

11 Dec 2025
6m
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Service Management Leadership - Are You a Chef or a Baker

08 Dec 2025
5m
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Service Management Leadership - Knowledge Management

04 Dec 2025
6m
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Ep 69: “People First: Reality Check” – James Finister, Part 3

04 Dec 2025
41m
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Service Management Leadership - What Behaviors Are You Incentivizing?

01 Dec 2025
3m
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“Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata

28 Nov 2025
10m
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Service Management Leadership - Omelets, Not Eggs

27 Nov 2025
3m
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Service Management Leadership - AI Governance

24 Nov 2025
4m
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“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata

21 Nov 2025
9m
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Service Management Leadership - Service Management Office (SMO)

20 Nov 2025
7m
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Ep 68: “Beyond Technical Skills Alone” – James Finister, Part 2

20 Nov 2025
32m
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Service Management Leadership - Before You Implement a Tool

17 Nov 2025
3m
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“Wrong Data In, Wrong Decisions Out: The Human Edge in an AI World” – Rina Brahmbhatt and Ramy Shehata

14 Nov 2025
10m
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Service Management Leadership - CMDB Part 5

13 Nov 2025
4m
Page 5

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