Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Since 2017 Exactly What to Say has been helping people across the globe to learn practical and instantly applicable skills. Author Phil M Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, Phil delivers what he calls his “Magic Words” and precise examples of how you can use them. If you have ever found yourself lost for words, or have come away from a conversation without the result you are looking for, then the wisdom in this book delivers you both principles and exact examples to allow you to grow your confidence in conversation. In your important moments, do you feel that you know exactly what to say? Join the Exactly What To Say community and make your conversations count
Disconnection represents the greatest emotional and physical health risk in modern society, often fueled by excessive device usage and a confrontational need to be right. Combatting this requires "winning with consistent warmth," a strategy where small, intentional actions—such as expressing genuine gratitude and liste...
Meetings often fail due to distraction and lack of engagement, but they can be transformed by shifting the focus entirely to the audience. Rob Ferre, a specialist in meeting facilitation, advocates for integrating interactive technology like live polling to gauge sentiment and foster participation. Gamification—ranging...
The address explores the art of influence and persuasion through understanding human motivation and effective communication. It emphasizes that people act based on moving towards comfort, away from discomfort, or towards something that resonates with them personally. The talk highlights the importance of curiosity, emp...
Effective feedback functions as a catalyst for growth, provided it begins with personal self-awareness and a willingness to be coached. Neuro-performance coach Kara Moe emphasizes that feedback often fails when delivered as unsolicited criticism, which triggers defensiveness and damages relationships. Instead, successf...
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