This podcast episode explores the topic of disagreement and conflict in communication. The speakers discuss the benefits and challenges of disagreement, including how it can bring diverse perspectives and lead to better decision-making, but also trigger negative emotions and conflict. The distinction between disagreement and conflict is highlighted, emphasizing the need to stay within the realm of disagreement to avoid negative consequences. Strategies for disagreeing effectively, demonstrating curiosity, and using the HEAR framework are discussed to maintain positive relationships. Practical advice for managing conflict is provided, including assessing the necessity of engagement and prioritizing curiosity and understanding. The guest speaker also shares personal experiences and admires Michelle Obama as a communicator.
