This podcast episode explores the importance of emotional awareness in communication. The guest, Celine Teoh, shares insights from the Stanford GSB's Interpersonal Dynamics course, highlighting exercises like the "influence line" that help students reflect on their communication skills. The episode emphasizes the value of creating a space for emotional expression in the workplace, using practices like a check-in at meetings. It also discusses the importance of empathy in managing challenges and issues at work, emphasizing positive interactions and seeking feedback. The speakers further emphasize the significance of empathy in communication, suggesting celebrating others, expressing gratitude, and asking for support instead of giving advice. The episode concludes with Celine sharing her three ingredients for successful communication: listening to understand, finding commonality, and connecting through feelings.
