Service Management Leadership Podcast · Business

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

Episodes

Rina Brahmbhatt and Priyanka Sharma - Episode 2

18 Apr 2025

24m

Service Management Leadership - How to Perform Root-Cause Analysis According to Gen AI

17 Apr 2025

In episode 50 of Esoteric Curiosities, Ken Gonzalez interviews Tracy Berry about competitive intelligence (CI). They discuss Tracy's 30 and 30 strategy, how to maximize the value of battle cards, and how to initiate CI conversations within an organization. Tracy differentiates CI from industry analyst insights, highlig...

Service Management Leadership - Reasons Why Modernization Projects Fail

07 Apr 2025

Rina Brahmbhatt and David Cannon - Full Episode

04 Apr 2025

1h 0m

Service Management Leadership - How to Transition to ITIL4 According to Gen AI

03 Apr 2025

Ep 49: "Competitive Intelligence" - Tracy Berry

02 Apr 2025

25m

AI processed

In this episode of Esoteric Curiosities, host Ken Gonzalez interviews Tracy Berry, a competitive intelligence (CI) expert, to discuss the importance and nuances of CI programs within organizations. They explore the essential skills and aptitudes for CI professionals, the core components of a CI program (the what, so wh...