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In episode #117, I provide an overview of the all-important utilization metric for professional services teams. Not calculating it? Then you don’t know if your team is burning out or if they have capacity to take on more customer projects.

- What is an FTE?

- What is billable utilization?

- Interaction between utilization and backlog

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Are You Tracking the Billable Utilization of Your Services Team?

SaaS Metrics School

Are You Tracking the Billable Utilization of Your Services Team?