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In episode #175, I address the hotly debated topic of customer success expense. Where do we code wages and bonuses? To get this right, we must first define the role of CS in your SaaS company.

- What is the role of CS?

- Code in COGS, OpEx, or potentially both

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Where Does Customer Success Expense Belong on Your SaaS P&L

SaaS Metrics School

Where Does Customer Success Expense Belong on Your SaaS P&L