Jesse Zhang - Building Decagon - [Invest Like the Best, EP.443]

In this episode of "Invest Like the Best," Patrick O'Shaughnessy interviews Jesse Zhang, co-founder and CEO of Decagon, an AI customer service company. Zhang discusses Decagon's AI engine that auto-resolves customer service issues across various channels and languages. He shares his systematic approach to finding product-market fit by directly asking potential customers about their willingness to pay for specific solutions. The conversation explores the competitive dynamics of building an AI company, strategic decisions around proprietary models, and the deployment of AI agents at enterprise scale, as well as the future potential of AI in customer service and other business applications.