Adapting Episode 1: Canlis

This episode of the Acquired podcast features an interview with Mark Canlis, owner of Seattle's renowned Canlis restaurant, discussing his restaurant's rapid adaptation to the COVID-19 crisis. The interview covers Canlis's history, the decision to shift from fine dining to a multi-faceted operation including a drive-thru, bagel shop, and home delivery service, and the rationale behind prioritizing staff employment over immediate profitability. Mark details the logistical challenges and successes of implementing these changes, highlighting the crucial role of his team and technology partners. The episode concludes with reflections on the shared human experience during the pandemic and a message of hope and resilience. A key takeaway is the demonstration of how a high-end restaurant successfully pivoted its business model to maintain operations and employee livelihoods during a time of unprecedented change.