Capital One’s Prem Natarajan Shares How AI Can Enhance Financial Services and Customer Experiences - Ep. 253

In this episode of the NVIDIA AI Podcast, host Noah Kravitz interviews Prem Natarajan, Executive Vice President, Chief Scientist, and Head of AI at Capital One, about Capital One's approach to leveraging AI in financial services. Prem discusses his background in AI research and development, Capital One's long-standing focus on data, and the company's current exploration of generative and agentic AI to improve customer experiences. He highlights the importance of proprietary data, custom specialized models, and agentic workflows in delivering differentiated services. Prem also shares insights on the challenges of implementing AI responsibly, the need for curated data and specialized talent, and the significance of human-in-the-loop systems for risk mitigation and continuous improvement. The conversation touches on AI-powered features customers desire, such as fraud protection and instant service, and concludes with a discussion of the AI factory concept and Capital One's cloud-native approach to AI development.