Becoming AI-Ready with New York Life Chief Data & Analytics Officer Don Vu

This podcast interviews Don Vu, Chief Data and Analytics Officer at New York Life, about his role in shaping the company's data and AI strategy. The conversation covers New York Life's shift towards a client-centric approach, Vu's team structure (including key hires and their responsibilities), and the company's approach to leveraging AI, including partnerships with companies like OpenAI and AWS. Specific examples include the implementation of AI in claims and service processes, demonstrating tangible business impact. Listeners gain insights into the evolution of data leadership roles, the challenges of integrating AI into established organizations, and the potential of AI in education.