Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.

In this episode, you'll learn:

Tristan's background growing up between the UK and France
Alliants' history and evolution as a guest experience platform
The importance of messaging and digital solutions in hospitality
How does AI enhance guest communications and optimize service in the hospitality industry
The significance of personalization and timing in guest interactions
The value of capturing special moments for guests
How can data and informed decision-making be leveraged to improve guest experiences

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/

Alliants: https://www.alliants.com/

For full show notes head to: https://themodernhotelier.com/episode/81
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants

The Modern Hotelier

#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants