Watch our exclusive interview with Amit Zavery, President, CPO, and COO of ServiceNow (NYSE: NOW).

As #AI reshapes the enterprise, one company making waves with new AI innovations is ServiceNow.

We started by exploring ServiceNow’s evolution—from an #IT management platform to a full-scale, horizontal #AIPlatform for business reinvention, now spanning HR, Finance, and even CRM functions.

This naturally led us to discuss two of their recently announced #innovations: Autonomous Workforce and EmployeeWorks:

1) #AutonomousWorkforce: A true game-changer— a fully skilled #AI specialist capable of handling entire workforce processes, not just individual tasks.

2) #EmployeeWorks: Designed to elevate the employee #experience, it consolidates #search queries into one place, saving time and simplifying workflows.

We also discussed if their ambitions with the Armis acquisition and #Workflow Data Fabric integration are to become an #AIControlTower and the primary source of #truth, and what this means for ERP and CRM integration.

Lastly, we explored the AI space more broadly and discussed what #CIOs might be #underestimating, from #integration challenges to security implications in this new AI-driven world.

And guess Amit’s favorite #TV series? 👔🧪📺

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Interviewers: Yossi Garmazi & Álvaro Jiménez Cabello de los Cobos

#tech #ai #IT #Security #Platform

Chapters:

00:00 Intro

00:57 How experience shapes product

03:21 Evolution of ServiceNow

06:20 What does AI mean for customers?

09:09 Solving pain points with AI

13:00 ServiceNow vs the competition

15:52 Integrating Armis

18:57 Whats next for ServiceNow

20:52 Questions you ask customers

23:55 What CIO´s and CTO´s might be underestimating

26:43 Surprises in enterprise software

28:30 How efficiency is going to affect customers

34:13 Adapting to the founders vision

37:24 Advice for future Product Managers

39:52 Hobbies

41:34 Favorite series

42:25 End

ServiceNow President: Building AI Horizontal Platform | Builders Series

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