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What’s the first impression your patients get of your practice? Spoiler alert—it’s not your clinical expertise.

It’s not the credentials on the wall. It’s not the sophisticated EHR system you’ve invested in. It’s not even your outcomes data—at least not initially. The first impression starts the moment someone steps through your doors, and it’s rooted in an often-overlooked space: your waiting room.

Or should I say, what we used to call a waiting room.

Today, we’re diving into why this space is far more than a holding area. It’s your front door of trust, a powerful reflection of how you deliver care—and a golden opportunity to reduce anxiety, elevate patient experience, and even boost the financial health of your practice. If it looks tired or outdated, patients might unconsciously assume your care is, too. If it feels cold and transactional, it primes them to expect the same from your providers. And if it’s optimized for comfort, clarity, and calm, it sets the tone for an experience and a relationship grounded in trust.

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Episode 134: The Welcome Lounge Revolution: Rethinking Your Practice's Front Door

Medical Money Matters with Jill Arena