4 negotiation tactics to try in everyday life

Negotiation strategies for daily life are explored, focusing on compromises and creative solutions. Joan Moon, negotiation coach at Harvard Kennedy School, highlights that negotiation improves contentment and provides a sense of agency. The discussion covers benchmarking to determine appropriate standards, using the APP model (Ask, People resources, Paper resources) to reduce ambiguity, and employing win-win strategies by focusing on mutual benefits, as illustrated by Moon's customer service experience. Further tactics include offering a menu of options to signal collaboration and strengthening one's BATNA (Best Alternative to a Negotiated Agreement) to negotiate from a position of strength. The PDM model (Power brokers, Decision makers, Messengers) is introduced to identify all parties involved in a negotiation, and the HALT acronym (Hungry, Angry, Lonely, Tired) serves as a reminder to avoid important conversations when emotionally compromised.