A different way to measure success in health care | Andrew Bastawrous

Andrew Bastawrous, an eye surgeon and the CEO of Peek Vision, discusses the importance of compassion in healthcare alongside Lily James Olds. He recounts an experience with a patient that highlighted the value of listening over mere medical intervention. Bastawrous's organization, Peek Vision, uses smartphone technology to bring eye care to remote areas, and they are exploring the unintended consequences of scaling, such as creating pressure to prioritize efficiency over patient care. They are conducting trials in India to demonstrate that compassionate care leads to better patient outcomes and reduces burnout among healthcare workers. Bastawrous advocates for designing systems that allow healthcare providers the space to care, emphasizing that trust and connection are crucial for patients to accept and adhere to treatment.