Executive Function: Building systems that can make decisions without you | Jeanne DeWitt Grosser (COO, Vercel) | In Depth

The discussion centers on the qualities that distinguish exceptional executives in scaling startups, featuring Jeanne DeWitt Grosser, COO of Vercel. A key attribute is the ability to operate effectively at both a strategic (30,000 feet) and operational level, simultaneously developing long-term visions and addressing immediate operational needs. Grosser emphasizes the importance of systems thinking for leaders as they transition from individual contributors, designing metrics and forums to empower teams. She also highlights pattern recognition, staying close to effective individuals at various organizational levels to understand evolving messaging and challenges. The conversation explores the COO role's definition, the significance of end-to-end customer experience ownership, and the balance between demanding high performance and providing support.

Outlines

Part 1: Executive Mindset, Systems Thinking

Part 2: Shared Context, Alignment

Part 3: The COO Role, Culture

Part 4: Executive Hiring, Evaluation

Part 5: Metrics, Revenue Engines

Part 6: Team Dynamics, Politics

Part 7: Intellectual Honesty, Transparency

Part 8: Scaling, Personal Growth

Part 9: Career Success, Leadership Skills

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Executive Function: Building systems that can make decisions without you | Jeanne DeWitt Grosser (COO, Vercel)

In Depth

Part 1: Executive Mindset, Systems Thinking

00:04Overcoming Executive Over-Pattern Matching and Scaling Beyond Super IC Status

Overcoming Executive Over-Pattern Matching and Scaling Beyond Super IC Status

00:50Operating at 30,000 Feet and Ground Level: The Mark of an Extraordinary Executive

Operating at 30,000 Feet and Ground Level: The Mark of an Extraordinary Executive

02:30Balancing Deep Involvement and Empowering Teams as a Company Scales

Balancing Deep Involvement and Empowering Teams as a Company Scales

04:08Executive Accountability: Balancing Short-Term Results with Long-Term Vision

Executive Accountability: Balancing Short-Term Results with Long-Term Vision

06:13Transitioning to Systems Thinking: Avoiding the Super IC Trap

Transitioning to Systems Thinking: Avoiding the Super IC Trap

Part 2: Shared Context, Alignment

07:43Pattern Recognition and Shared Mental Models: Keys to Effective Leadership

Pattern Recognition and Shared Mental Models: Keys to Effective Leadership

11:11Developing Shared Context: Overcoming Communication Challenges in Startups

Developing Shared Context: Overcoming Communication Challenges in Startups

12:35Data-Driven Decision Making and Defining the COO Role in a Startup

Data-Driven Decision Making and Defining the COO Role in a Startup

Part 3: The COO Role, Culture

14:52Executing Functions Excellently and Enabling Company Effectiveness as a COO

Executing Functions Excellently and Enabling Company Effectiveness as a COO

16:03Using Data and Stop/Start/Continue Exercises to Refine Company Culture

Using Data and Stop/Start/Continue Exercises to Refine Company Culture

17:25Integrating Customer Experience and Balancing Brand with Revenue Generation

Integrating Customer Experience and Balancing Brand with Revenue Generation

19:39Empowering Founders and Building Predictable Revenue Engines

Empowering Founders and Building Predictable Revenue Engines

21:19Balancing Demanding Expectations with Supportive Leadership

Balancing Demanding Expectations with Supportive Leadership

Part 4: Executive Hiring, Evaluation

23:54The Executive Interview Process: Identifying and Coaching Top Talent

The Executive Interview Process: Identifying and Coaching Top Talent

26:00Excellence in Executive Interviews: Novel Insights and Product Depth

Excellence in Executive Interviews: Novel Insights and Product Depth

27:31Designing Interview Prompts to Assess Product Knowledge, Operational Skills, and AI Vision

Designing Interview Prompts to Assess Product Knowledge, Operational Skills, and AI Vision

30:11The Hallmarks of Failed Executives: Lack of Contextualization and Cultural Adaptation

The Hallmarks of Failed Executives: Lack of Contextualization and Cultural Adaptation

31:34Refining the Executive Evaluation Process: Contextualization and Cross-Functional Alignment

Refining the Executive Evaluation Process: Contextualization and Cross-Functional Alignment

Part 5: Metrics, Revenue Engines

33:12Functional Acumen and AI: The Importance of Depth in the AI Era

Functional Acumen and AI: The Importance of Depth in the AI Era

36:03Driver Trees and Leading Metrics: Understanding the Levers of Revenue Growth

Driver Trees and Leading Metrics: Understanding the Levers of Revenue Growth

37:55Metric Definitions and Alignment: Ensuring a Singular View of the Business

Metric Definitions and Alignment: Ensuring a Singular View of the Business

40:03Revenue Accounting and Governing Company Health with Numbers

Revenue Accounting and Governing Company Health with Numbers

Part 6: Team Dynamics, Politics

41:33The Executive Team as the Primary Team: Facilitating Better Company Outcomes

The Executive Team as the Primary Team: Facilitating Better Company Outcomes

42:59Building Trust and Optimizing for Company Outcomes

Building Trust and Optimizing for Company Outcomes

45:05Identifying and Addressing Suboptimal Org Designs

Identifying and Addressing Suboptimal Org Designs

47:20Encouraging First-Principles Thinking and Collective Decision-Making

Encouraging First-Principles Thinking and Collective Decision-Making

49:00Balancing Self-Advocacy and Company Advocacy: Navigating Politics at Scale

Balancing Self-Advocacy and Company Advocacy: Navigating Politics at Scale

Part 7: Intellectual Honesty, Transparency

52:28Brutal Intellectual Honesty and Identifying High Performers

Brutal Intellectual Honesty and Identifying High Performers

55:28Exposing Reality and Avoiding the Bow: The Value of Intellectual Honesty

Exposing Reality and Avoiding the Bow: The Value of Intellectual Honesty

57:08The 30-Person Executive Team: Shared Context and Connectivity

The 30-Person Executive Team: Shared Context and Connectivity

Part 8: Scaling, Personal Growth

59:31Time Allocation and Deep Thought: Prioritizing Long-Term Thinking

Time Allocation and Deep Thought: Prioritizing Long-Term Thinking

1:01:23Building New Capabilities: The Executive's Role in Inventing and Doing

Building New Capabilities: The Executive's Role in Inventing and Doing

1:03:05Scaling Beyond $100 Million: Adapting Skill Sets and People Leadership

Scaling Beyond $100 Million: Adapting Skill Sets and People Leadership

1:05:06Working Yourself Out of a Job: Mastering and Delegating for Growth

Working Yourself Out of a Job: Mastering and Delegating for Growth

1:06:23Self-Awareness and Expertise: Knowing When to Bring in Additional Help

Self-Awareness and Expertise: Knowing When to Bring in Additional Help