Philippe Lacour, CRO of Personio, discusses Personio's journey to becoming an AI-powered go-to-market organization. He shares five key lessons learned, emphasizing the need for both top-down and bottom-up approaches, cross-functional collaboration, and prioritizing AI initiatives based on customer journey and jobs-to-be-done frameworks. He highlights the importance of building an AI culture through leadership, sharing successes, and celebrating contributions. Lacour also details four use cases: AI-driven win-loss analysis, an AI assistant for expansion SDRs that reduced research time from two hours to 15 minutes, intent-based outbound motion, and an AI chatbot named Nia for real-time customer engagement. He stresses that great AI comes from both the technology stack and company-specific context, and that AI requires daily oversight to realize its non-linear gains.
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