Future of Business: Walmart’s CEO on AI, Jobs, and Managing Rapid Change

In this HBR IdeaCast episode, host Adi Ignatius interviews Doug McMillon, the CEO of Walmart, about the company's strategies for staying competitive in a rapidly changing business environment. McMillon discusses Walmart's approach to AI, focusing on growth and improving the e-commerce experience, while also addressing concerns about employment changes and the importance of upskilling the workforce. He emphasizes the company's commitment to its purpose of saving people money and helping them live better, even amidst profit pressures, and shares how Walmart has managed supply chain shocks and tariffs by trusting and empowering its associates. McMillon also reflects on the importance of adapting to perpetual transformation, maintaining core values, and embracing change to better serve customers and associates.