07 Nov 2023

Communication Means Paying Attention: The Four Pillars of Active Listening

Think Fast Talk Smart: Communication Techniques

This podcast episode emphasizes the importance of effective communication through listening, speaking, and adapting to the audience's perspective. Julian Treasure proposes the RASA process for listening — Receive, Appreciate, Summarize, and Ask — and emphasizes the need to consider the audience's expectations and experiences when speaking. Techniques for developing a powerful voice and engaging content are also discussed. Takeaways • Active listening and appreciation for others' perspectives are essential for effective communication. • Speakers should adapt their message to the audience's unique listening environment and consider their recent experiences. • For powerful speaking, focus on content, delivery, and love. • A powerful voice involves breathing exercises, extending the vocal range, and varying tone and pace. • Humour, storytelling, and self-effacing humour can enhance the delivery of content.

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