460: Assembled: From 8 Months Without a Dollar to 8-Figures - with Ryan Wang

Omer Khan interviews Ryan Wang, the co-founder and CEO of Assembled, an AI platform for customer support. Ryan discusses the origin of Assembled, which stemmed from his work at Stripe, where he realized the need for workforce management in customer support. He shares the challenges faced during the company's launch, coinciding with the COVID-19 pandemic, and how they pivoted to focus on existing customers and build features that addressed their specific needs. Ryan also shares insights on how they identified their ideal customer profile (ICP) and the importance of community in their growth strategy. He emphasizes the value of understanding customer problems deeply and building configurable solutions rather than just custom ones.