460: Assembled: From 8 Months Without a Dollar to 8-Figures - with Ryan Wang | The SaaS Podcast: Build, Launch & Scale Your SaaS

Omer Khan interviews Ryan Wang, the co-founder and CEO of Assembled, an AI platform for customer support. Ryan discusses the origin of Assembled, which stemmed from his work at Stripe, where he realized the need for workforce management in customer support. He shares the challenges faced during the company's launch, coinciding with the COVID-19 pandemic, and how they pivoted to focus on existing customers and build features that addressed their specific needs. Ryan also shares insights on how they identified their ideal customer profile (ICP) and the importance of community in their growth strategy. He emphasizes the value of understanding customer problems deeply and building configurable solutions rather than just custom ones.

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460: Assembled: From 8 Months Without a Dollar to 8-Figures - with Ryan Wang

The SaaS Podcast: Build, Launch & Scale Your SaaS

Introduction to Assembled and Ryan Wang's Background

The Genesis of Assembled: From Stripe's Support Challenges to a Company Vision

Early Customer Acquisition and Identifying the Pain Points of Workforce Management

Launching Amidst the Pandemic and Initial Business Challenges

Focusing on Customer Value and Navigating Custom Development

Scaling Challenges and the Role of Community in Growth

Defining the Ideal Customer Profile (ICP) and Lightning Round

Sponsor Messages and Closing Remarks

460: Assembled: From 8 Months Without a Dollar to 8-Figures - with Ryan Wang

The SaaS Podcast: Build, Launch & Scale Your SaaS

00:09Introduction to Assembled and Ryan Wang's Background

Introduction to Assembled and Ryan Wang's Background

07:23The Genesis of Assembled: From Stripe's Support Challenges to a Company Vision

The Genesis of Assembled: From Stripe's Support Challenges to a Company Vision

14:05Early Customer Acquisition and Identifying the Pain Points of Workforce Management

Early Customer Acquisition and Identifying the Pain Points of Workforce Management

22:13Launching Amidst the Pandemic and Initial Business Challenges

Launching Amidst the Pandemic and Initial Business Challenges

30:35Focusing on Customer Value and Navigating Custom Development

Focusing on Customer Value and Navigating Custom Development

37:06Scaling Challenges and the Role of Community in Growth

Scaling Challenges and the Role of Community in Growth

45:03Defining the Ideal Customer Profile (ICP) and Lightning Round

Defining the Ideal Customer Profile (ICP) and Lightning Round

53:27Sponsor Messages and Closing Remarks

Sponsor Messages and Closing Remarks