Wikipedia Cofounder Jimmy Wales on How to Build Trust

In this episode of the HBR IdeaCast, Alison Beard interviews Jimmy Wales, the co-founder of Wikipedia, about his new book, "The Seven Rules of Trust: A Blueprint for Building Things That Last." Wales discusses the importance of building and maintaining trust in organizations, both internally with teams and externally with customers. He shares insights on how Wikipedia built trust as a crowdsourced platform and offers advice for leaders on fostering a trusting culture, emphasizing principles like making it personal, having a clear purpose, and practicing transparency. The conversation also explores the impact of AI on information and trust, and Wales shares his optimism about the future of the internet.