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Boutique hotels may look effortless on the outside, but behind the scenes they run on strategy, teamwork, and a relentless eye for detail. In this episode, Jennifer chats with Candace Berger, Director of Marketing at Wild Door, who represents two of the industry’s remarkable hidden gems: Maison Hudson in New York and Maison Vi Laroi in Paris. Candace pulls back the curtain on what it truly takes to wow guests: from personalizing every stay and safeguarding client confidentiality to the nonstop hustle most people never see. You’ll learn why crystal-clear communication between advisors and hoteliers matters, how honesty sets the tone for unforgettable experiences, and why heartfelt service always beats cookie-cutter luxury. If you’ve ever wanted an insider’s look at how hotels craft stays that turn into stories, this episode has the secrets!

About Candice Berger:

Candice, a Taurus from the French Riviera, is based in Cannes and has spent the past 20 years in luxury hospitality crafting experiences where the smallest detail creates the biggest memory. Guided by her motto, “good is never enough,” she brings both passion and precision to everything she does. A proud mother to her two-and-a-half-year-old son, Andreas, and caretaker of a 14-year-old pug who still rules the house, Candice thrives on obsessing over details, thinking outside the box, and transforming stays into stories that guests take home. Today, she shares how teamwork and a creative mindset shape truly unforgettable moments.

Today we will cover:

(02:15) Candace’s journey Into luxury hospitality
(06:10) The dynamic world of boutique hotels and luxury travel
(08:40) Personalizing guest experiences for lasting memories
(13:55) Why travel advisors are essential partners for hoteliers
(21:45) Redefining VIP service: treating every guest like a VIP
(25:50) Creative approaches to tailored guest stays
(32:55) The hidden labor and “good war” behind flawless hospitality
(37:50) Service recovery: turning challenges into loyalty-building moments
(43:45) Post-stay connections and guest reflections

Download the Sales Call Quide: http://tiquehq.com/sales-call?utm_source=Podcast+Episode+148&utm_medium=Podcast+Episode+148&utm_campaign=Sales+Call+Scripts

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148. How A Hotel Prepares for Your Client with Candice Berger

TIQUE Talks: The Business Podcast for Travel Advisors