228. Negotiate Your Way to Success: Empathy, Mirroring, and Labeling

In this episode of Think Fast Talk Smart, Matt Abrahams interviews Chris Voss, a former FBI lead hostage negotiator, about handling high-pressure communication situations. Voss shares insights from his experience, including the importance of emotional intelligence, practicing skills in low-stakes environments, and preparing through daily rituals. He emphasizes the value of empathy, slowing down during conversations, and being open to multiple approaches rather than sticking to a rigid plan. Voss also details specific communication techniques like mirroring and labeling, highlighting the significance of tone and nonverbal cues. He advises listeners to take their time when speaking to absorb more information and be more present in the moment, and encourages practicing active listening by using the phrase, "Seems like you have a reason for saying that."