When running an agency, efficiency is key. While we would probably prefer to focus on any other task, establishing effective systems and processes is imperative to our agency operations. The systems we create and teach our team members will ultimately define our day-to-day, client satisfaction, and employee retention.

This week, Marquis Murray of Ditto will share his knowledge on implementing agency operations adjustments into our team culture. Whether it’s project management software, a well-organized Excel sheet, or simply improving team communication across the board, Marquis knows exactly how to work with agencies to identify where they have the most room for improvement.

When everyone gets on the same page and knows exactly where they belong and what is expected of them, the whole team can focus less on who’s doing what and more on what’s important to their specific role. It doesn’t need to be complicated or high-tech, but it does need to be sustainable, scalable, and repeatable so your team members can do what they do best, effectively.

Marquis Murray is the CEO and Founder of Ditto, a systems and processes consultancy for organizations who need help creating clarity around the work done inside their companies. Partnering with companies like Asana, HubSpot, PandaDoc, LogicGate, and Kanbanize allows him to offer some of the best in class solutions for clients.

His goal is to eliminate team burnout for good so that teams can focus more on the work they do without the stress of not knowing where or how the work is happening.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

Agency operations

What You Will Learn in This Episode:

Why it’s so important to implement and codify SOPs in your agency, especially if your team is growing
Identifying where your agency has room for improvement and how to start making changes
How to set boundaries around SOPs to get your employees to adopt the same agency operations strategies
Why having agency owners and leaders on board with systems adjustments matters
The bumps in the road agencies often face when switching up agency operations
How to make the changes stick beyond the 45-60 day adjustment window
The most broken areas of systems and processes and what you can do to improve on them
Everything you need to know about project management tools—which ones are right for your agency, how to get started using them, and how to vet these tools within your team

EP 358: The necessary evils of optimizing your agency operations with Marquis Murray

Build a Better Agency Podcast