Now that we’ve discussed what systems and processes are, the tools we can use to implement them, and how to integrate them into team culture, let’s talk about what happens when we start to use these processes as we scale our agencies.

This week, Juliana Marulanda of ScaleTime shares her 20+ years of knowledge with creating systems and processes in agencies and how it frees up more time to do what we love. We discuss how to get your agency unstuck from bottlenecks in productivity, reduce day-to-day chaos, and, most importantly, how to stop leaving money on the table from disorganized management.

Featured by Forbes and Entrepreneur, Juliana helps uplevel businesses into lean, mean, profitable machines. On average, she and her team create ways to free up at least 30 hours per week for her clients so they can have successful agencies that run without them. Agency owners can find themselves saying, “I do what I want, how I want, whenever I want — now, that is freedom.”

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

Systems and Processes

What You Will Learn in This Episode:

How to free up more space in your business for creativity
How to create systems and processes that work whether you’re in the office, hybrid, or 100% remote
The clearing of the storm after you establish systems and processes in your agency
Where money is being left on the table without proper procedures in place
The trajectory of emotions agency owners experience as they change their day-to-day
How Juliana helps agencies wrap their heads around management, HR, and hiring challenges
The importance of creating culture in your agency and why that affects day-to-day operations
How to get unstuck if you’re stuck in a loop of unchecked chaos

EP 359: Agency management system with Juliana Marulanda

Build a Better Agency Podcast