211. Small Screens, Strong Signals: Mastering Modern Communication

In this episode of the Think Fast Talk Smart podcast, Matt Abrahams interviews Andrew Brodsky, an expert in workplace technology, communication, and productivity, about his book, "PING, The Secrets of Successful Virtual Communication." They discuss the definition of virtual communication, choosing the right communication tools for different goals, and the PING framework (Perspective Taking, Initiative, Nonverbal, Goals) for effective virtual communication. Brodsky emphasizes the importance of considering richness (synchronicity and cue variety) in communication modes and shares research on email typos and virtual backgrounds. He also highlights the significance of authenticity in virtual interactions. The episode concludes with Brodsky's advice on pausing before communicating, thoughtfully choosing communication methods, and continuously learning about communication technology.