In this episode of the Business English Podcast, Aubrey and Lindsay address a listener's question about the difference between "swap" and "switch," exploring their meanings and usage in both business and everyday contexts. They explain that while both words relate to changing items, "swap" typically implies a direct exchange, whereas "switch" can also refer to a broader change or replacement. The hosts provide examples, including the phrasal verbs "swap out" and "switch out," and clarify when these terms are interchangeable. A role-play scenario illustrates the nuances of using "swap" and "switch" in a workplace conversation, and they conclude by encouraging listeners to use these terms to initiate conversations and build connections with colleagues.