Lessons in Leading Through Crisis From Jacinda Ardern

In this episode of the HBR IdeaCast, Alison Beard interviews Jacinda Ardern, the former Prime Minister of New Zealand, about her experiences managing multiple crises during her tenure, including a disease outbreak, a terrorist attack, natural disasters, and the COVID-19 pandemic. Ardern shares insights on decision-making in uncertain environments, the role of empathy in leadership, and strategies for maintaining focus on long-term policy goals amidst ongoing crises. She emphasizes the importance of building trust through transparency, seeking diverse perspectives, and prioritizing well-being to avoid burnout. Ardern also discusses her approach to high-stakes negotiations, advocating for free trade, and advising business leaders on navigating political issues like climate change.