This eCommerce MasterPlan podcast episode interviews Jim Herbert, CEO of Patchworks, about eCommerce integrations and automation in 2025. The discussion covers the evolution of eCommerce technology, the importance of data quality for AI, and strategies for automating business processes to improve efficiency and scalability. Herbert advocates for a phased approach, starting with identifying manual tasks and using a "strangler fig" pattern to gradually replace them with automated solutions. He emphasizes the need for monitoring and feedback loops to ensure automation success and highlights the potential cost savings and competitive advantages of streamlined tech stacks. Listeners gain practical advice on implementing integrations and automating their businesses for improved performance and reduced costs.
