The Five Lies of Corporate Culture — From the Vault

This interview podcast features Andy Stanley interviewing Ginger Hardage, former Senior Vice President of Culture and Communications at Southwest Airlines, about corporate culture. The discussion centers around Hardage's "five lies of corporate culture," which she debunks throughout the interview, offering practical advice for leaders. Hardage emphasizes the measurability of a healthy culture through metrics like employee retention and customer satisfaction, and she advocates for leaders to actively participate in shaping culture, not delegating it. Specific examples from Southwest Airlines, such as the CEO's weekly messages to employees and the flight attendants' freedom within a framework, illustrate how intentional culture building can positively impact business results. Listeners gain actionable insights into building and maintaining a thriving corporate culture that drives profitability and employee engagement.