In this episode of the AI for Sales podcast, Mike Todasco, a former director of innovation at PayPal, explores how AI is revolutionizing customer experience and sales strategies. He discusses how AI personalizes customer interactions and enhances sales coaching through real-time feedback and call analysis. However, despite these advancements, Todasco emphasizes that the human connection remains crucial in sales. He views AI as a complement to human efforts, aiming to elevate individual skills and widen access to advanced technologies. He also shares his vision for the future of sales, anticipating a surge in AI-powered video tools while underscoring the enduring significance of personal interaction in high-value selling.
