In this podcast episode, Andrew Widdowson, an experienced Site Reliability Engineer at Google, explores the complexities of on-call duties and their vital importance in maintaining system reliability. He addresses the dual aspects of on-call work, balancing the empowerment it provides with the risk of burnout. Andrew shares valuable insights on defining roles, streamlining workflows, and implementing best practices for teams of all sizes. He emphasizes the need for mental health support and structured systems. The episode promotes a collaborative, phased approach to establishing effective on-call rotations, fostering a culture of learning and teamwork among SREs for more sustainable practices in a demanding field.
