SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin | The Official SaaStr Podcast: SaaS | Founders | Investors | Podwise
This podcast episode focuses on the importance of continuous investment in customer success, balancing growth and profitability, and adapting to the evolving landscape of the SaaS market. It emphasizes the need for companies to focus on product-market fit, adopt innovative features, and have a solid second product to achieve sustainable revenue growth.
