Top Techniques to Rebuild Trust Based Influence

This podcast episode explores the significance of using tactical empathy in conflicts and communication. It highlights the importance of considering the other person's needs, practicing dynamic silence, and allowing interruptions to gather valuable insights. The speakers emphasize the value of staying curious, building rapport, diffusing fear, and creating space for clear thinking. Effective communication with emotional and triggered clients is also emphasized, including allowing them to express themselves, responding calmly, and using oriented questions for better control and understanding.