Scaling Success Through a COO's Lens

This podcast episode explores the importance of customer experience, producing long-form content, company culture, customer acquisition and retention, sharing ideas, gathering customer feedback, advertising platforms, sustainable fashion, and mentorship in the retail industry. The speakers discuss the strategies employed by Kirrin Finch, a brand focused on size inclusivity and real representation, to create a meaningful and inclusive customer experience. They emphasize the significance of investing in new hires and fostering independence to facilitate company growth. The speakers also highlight the value of customer acquisition and retention, sharing ideas, and incorporating customer feedback to improve brand engagement. Additionally, the episode discusses the effectiveness of advertising platforms and the importance of sustainable fashion and mentorship in the industry.