The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

The Nordstrom Way: Embracing change in customer service

A day in the life of a conversation designer

Built For You: Fin AI Agent is now available over email

Leadership's Role in Creating a Customer-Centric Culture

A day in the life of a support knowledge manager

Defining and evaluating a remarkable customer experience

Off Script: Better, faster, cheaper

In this podcast episode, the discussion centers on how modern AI is transforming customer service, enabling businesses to enhance quality, speed up response times, and reduce costs—all at once, a feat once thought impossible. Archana Agrawal, President of Intercom, shares insights into the shift from personal, localize...

Dovetail's Serena Chan on why customer research is a crucial part of your support strategy

Strategies for getting executive buy-in to adopt AI-first CS

How to lead your customer service team into the AI future

In this podcast episode, experts and customer service leaders explore how AI is revolutionizing customer service and securing support team buy-in. They discuss the role of generative AI in creating more human-like interactions, accurately synthesizing data for better responses, and freeing up teams to tackle more valua...

Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders

Building the future of AI-first customer service

Off Script: Reinventing customer service with AI

In this podcast episode, Fergal Reid, Intercom's VP of AI, dives into the rapid evolution of artificial intelligence, particularly large language models (LLMs), and their game-changing role in customer service. He points out that while LLMs operate on a seemingly straightforward principle of token prediction, their cap...

Unlocking customer service's strategic potential with AI

Shep Hyken on getting ahead of the competition with exceptional CX

Evolving your support org to thrive in the AI era

Mapping out the first 90 days with AI-first Customer Service

Off Script: Into the future with AI-first Customer Service

Exploring customer service career paths in the age of AI

The Ticket: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith