Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.
This podcast episode explores the concept of horizon scanning in the fields of IT service management and IT security. It emphasizes the importance of horizon scanning in anticipating change, adapting strategies, and mitigating risks. The discussion also addresses the need for IT professionals to embrace uncertainty and...
This podcast episode explores the trend of organizations moving workloads to the cloud and then back to on-premise data centers, attributing it to the rising prices of cloud services. It emphasizes the need for organizations to revisit their hardware asset management, software licensing, and TCO strategies. The importa...
This podcast episode explores the significance of service mapping in understanding IT environments and improving service management. Service mapping enables organizations to trace the impact of incidents and changes on configuration items and affected users, providing valuable insights for effective service management....
This podcast episode explores the potential of artificial intelligence (AI) in service management, highlighting its ability to enhance understanding of the environment and assess data to improve processes. While acknowledging that many AI tools are not yet mature enough to deliver on their promises, the speaker encoura...
This podcast episode explores the concept of value streams and their importance in enabling collaboration and co-creation. It discusses the evolution of value streams from lean manufacturing to their current application in service management. The episode emphasizes the need for a deeper understanding of value streams a...
This podcast episode explores the connection between ITIL (Information Technology Infrastructure Library) and cybersecurity. It highlights the surprising finding that organizations using ITIL experience significant improvements in their cybersecurity programs, with an increase in the adoption of security practices and ...
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