Health insurers have been on the front line of the COVID-19 pandemic. They have had to get to grips with the new peril of the COVID-19 virus, experience changes in demand and plan for the long term while adjusting to lockdowns and home working.

Mark Allan, Commercial Director UK Insurance at Bupa, joins Robin to discuss Bupa’s experience during the pandemic in the UK and what lies ahead.

Talking points include:

The challenges of being a health insurer during a pandemic
The long term impact of COVID-19
Digitising customer access and engagement
The challenge of legacy systems

Today’s podcast is sponsored by Fadata. Fadata has been providing software to the insurance market for over 30 years. Its modern insurance process platform, INSIS, spans the entire insurance product lifecycle for life, non-life and healthcare insurance. You can find out more about Fadata at www.fadata.eu.

If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.

Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development - Learning Objectives

InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.

The Learning Objectives for this podcast are:

Understand some of the impacts the pandemic has had on health insurers
Compare some of the ways that the pandemic has accelerated digitisation
Recognise the potential of embedded insurance for health insurers

To continue learning about the impacts of the pandemic on insurance, read our insight Covid-19 - Insurance innovation your time has come.

If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 157 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Mark Allan: Commercial Director UK Insurance, Bupa: Private healthcare in the pandemic and beyond (157)

InsTech - insurance & innovation

Mark Allan: Commercial Director UK Insurance, Bupa: Private healthcare in the pandemic and beyond (157)