Most of us believe that if we’re not talking, we’re listening. But there’s a lot more to listening than just hearing what another person has to say. Emily Kasriel spent decades as a journalist and producer at the BBC before turning her attention to communication, connection, and how to create healthier workplaces. She is now an executive coach and the author of Deep Listening: Transform Your Relationships with Family, Friends, and Foes. In this episode, Anne sits down with Emily at the 2026 TED Conference in Vancouver to discuss how more intentional listening can lead to better relationships, workplace environments, and even a better world. Emily shares six practical steps to practice deeper listening, advice for people working on remote teams, and coaching for leaders struggling to communicate across generational divides.

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How to actually listen with Emily Kasriel

Fixable

How to actually listen with Emily Kasriel