Mortgage servicing represents a $13 trillion industry still reliant on legacy technology designed before the internet. Valon addresses this by replacing outdated infrastructure with a modern, regulatory-compliant operating system built from scratch. By initially operating as a licensed servicer, the company gained the necessary expertise to translate complex state and federal statutes into code, proving its efficacy at scale. This approach allows for the integration of generative AI, which now enables the orchestration of complex, agent-based workflows that were previously impossible to automate. Moving beyond simple deterministic tasks, these systems provide the flexibility to handle nuanced, customer-specific scenarios in real-time. Having successfully demonstrated superior efficiency and compliance, the company is now transitioning to a pure software model, aiming to apply this foundational infrastructure to other highly regulated sectors beyond residential mortgages.
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