In this episode, you’ll learn:

Why the “new patient volume rollercoaster” happens—and how to stop it
What makes the COA role a must-have in every growth-focused clinic
The biggest hiring and management mistakes (and how to avoid them)
The exact KPIs and accountability systems that drive consistent new patient flow
Proven call metrics from top COAs (8–12 hours/week, 1,200+ calls/month!)
How to build the culture, systems, and communication loops that keep your outreach thriving

Next Steps:

📞 Book a Free Strategy Call with Dr. George Birnbach to build your COA system, KPIs, and accountability structure: Book Here → https://myfivestar.com/work-with-us/

🎟️ Join Us Live in Orlando — November 15–16, 2025!
Choose your track:

The New Patient Edge – Proven systems to fill your schedule fast.

Win–Win Associates – Build and scale with profitable associate relationships.
👉 Register now: https://myfivestar.com/win-win-live-nov-25/

🎧 Subscribe to The Successful Chiro Podcast so you never miss a Deep Dive episode filled with practical, system-based strategies for sustainable chiropractic success.

🎙️ This episode was created using AI-generated voices to bring Dr. Noel Lloyd’s teachings and Five Star Management resources to life.

How to Build a World-Class Community Outreach Assistant (COA) System to End the New Patient Rollercoaster

The Successful Chiro

How to Build a World-Class Community Outreach Assistant (COA) System to End the New Patient Rollercoaster