AI‑Literate HR: West Monroe’s CPO on Human‑in‑the‑Loop and Workflow Leapfrogging

Summary

Feeling the pressure to do more with less while AI reshapes work?

Tanya Moore, Chief People Officer at West Monroe, shares how she’s evolving HR from an administrative function to a strategic architect of business outcomes.

Leading people strategy for a 2,000+ person business and technology consultancy, Tanya breaks down a practical AI playbook: raise AI literacy across the org (they now have ~100 super users), reinvent core workflows, and keep humans firmly in the loop.

She details how West Monroe built client-ready offerings like Intellio Hopper to modernize data 80% faster, and how her team uses AI to compress M&A diligence—from sifting thousands of documents to delivering faster, higher-quality insights.

Tanya also offers concrete advice for HR leaders: separate HR operations from strategy, focus on fewer, high-impact priorities, and “leapfrog” with technology instead of moving step-by-step.

She closes with how leaders should model usage, prioritize workflow pilots, and foster continuous learning (including her own 8–10 hours per week) so talent stays employable and energized. Hear the frameworks, tools, and mindset shifts any people leader can apply now.

Timestamps

[00:52] – CPO scope and West Monroe overview (2,000+ employees; business and tech consulting)

[01:50] – The new HR mandate: do more with less while elevating employee experience

[02:49] – From admin to strategic architect: partnering with the C‑suite and board

[04:31] – Balancing urgent and strategic: split HR ops, focus ruthlessly, and leapfrog with tech

[07:41] – Building AI literacy: ~100 super users and offerings like Intellio Hopper (80% faster data modernization)

[10:54] – Human‑in‑the‑loop: pairing judgment with AI to improve speed and quality

[11:56] – Workflow reinvention: AI‑accelerated M&A diligence to deliver insights faster

[16:47] – Model the behavior: leadership usage, workflow priorities, and a culture of continuous learning

Takeaways

- Elevate HR from process owner to strategic architect by aligning people strategy to business outcomes.

- Separate HR operations from strategic work to reduce reactivity and create focus.

- Focus on a few high-impact priorities; ship value, then iterate.

- Leapfrog with technology to compress timelines—don’t always move step‑by‑step.

- Build AI literacy org‑wide, cultivate super users, and redesign end‑to‑end workflows with human‑in‑the‑loop.

- Model continuous learning at the top and make experimentation a visible, regular practice.

Sponsor

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Tanya Moore, Chief People Officer at West Monroe

HR Voices

Tanya Moore, Chief People Officer at West Monroe